Cyber Attack May 2017
Latest update on NHS cyber attack 15th May 2017
Following the ransomware cyber attack that affected NHS organisations in Lincolnshire, the following GP practices in Lincolnshire West are open and able to offer a ‘business as usual’ service to patients:
Church Walk Surgery
All other practices are open, however, they are not yet able to offer a ‘business as usual’ service and you should only attend in an emergency – these practices will not be able to offer (previously booked) routine appointments and will not be able to access or record in your notes or print prescriptions. They will not be able to give you test results, provide sick notes or issue repeat prescriptions.
Similarly, please do not use online booking to make an appointment as the practice will not be able to see the booking.
Please do not use A&E unless it is a medical emergency. If you feel unwell you should contact NHS 111.
You should visit or call your pharmacy as usual for prescriptions, including repeat prescriptions (please take your current medication with you), and minor illnesses.
Please do not use urgent care services to access prescriptions.
United Lincolnshire Hospitals NHS Trust (ULHT) is asking all patients to attend their booked outpatient appointments and operations as planned Tuesday 16 May, unless they receive a call asking them not to attend.
Significant progress has been made and we thank you for your patience. We will continue to update you as necessary.
13th May 2017
All NHS organisations in Lincolnshire have been affected by a ransomware cyber attack.
There is no evidence that any patient data has been accessed.
Please do not use A&E unless it is a life-threatening emergency. If you feel unwell you should contact NHS 111.
Please do not attend your GP practice on Monday 15 May unless it is urgent, this includes if you have a routine booked appointment. It is crucial we give practices time to get their systems running again - until this happens your GP/practice nurse will not be able to access or record in your notes or print prescriptions.
You should visit or call your pharmacy as usual for prescriptions and minor illnesses. Please do not use urgent care services to access prescriptions.
United Lincolnshire Hospitals NHS Trust (ULHT) has cancelled all routine activity at its hospitals on Monday 15 May. This includes outpatients appointments, diagnostic tests and routine operations. ULHT will contact any patients whose appointments are able to go ahead as scheduled.
We are working to resolve the issue and resume services as soon as possible, and we will continue to provide updates.
HIGH STREET SURGERY CLOSURE INFORMATION
DUE TO THE ANNOUNCEMENT OF THE CLOSURE OF METHERINGHAM SURGERY (HIGH STREET) WE ARE EXPERIENCING INCREASED TELEPHONE CALLS AND ENQUIRIES.
WE WILL DO OUR BEST TO CONTINUE TO PROVIDE AN EFFICIENT SERVICE TO ALL OUR PATIENTS. HOWEVER YOU MAY EXPERIENCE SLIGHT DELAYS.
THANK YOU IN ADVANCE
CHURCH WALK SURGERY TEAM
BLOOD & TEST RESULTS
Please can patients be reminded that blood and test results can be given after 11am. Reception staff are extremely busy early in the mornings, plus should any query arise then a clinician can be consulted.
DECEMBER 2016 DNA (DID NOT ATTEND) FIGURES
HCA / Phlebotomist
This equates to:
7 hours & 50 minutes
That’s 62 Patients and 13 hours and 50 minutes in one month!
If you cannot attend your appointment, please call us & let us know.
We could then offer that time to another Patient who needs to be seen.
Thank you to the 96% who did attend their appointments on time!
PATIENT CAR PARK
Please could all patient who use the car park do so considerately. We are very lucky to be able to provide on site parking, however spaces are limited. The entrance to the car park is also an access road to residential properties and access is also required for emergency vehicles. Please do no block the access road or entrance to the surgery in case of an emergency.
The car park to the rear of the surgery is designated for staff vehicles only. Parking in this area could lead to your vehicle being blocked in by staff members arriving for work. If this does happen you may have to wait for the clinical staff member to finish seeing to a patient before they can move their vehicle.
Thank you for your co-operation.
DID NOT ATTEND APPOINTMENT POLICY
Due to an increase in the number of wasted appointments through patients failing to attend without informing the surgery, it has become necessary to implement the following policy:
If you repeatedly fail to attend appointments you may be removed from this practice list and be required to find an alternative doctor.
If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours notice. We can then offer the appointment to someone else.
Thank you for your co-operation.
CLOSED AFTERNOON OF TUESDAY 21st FEBRUARY
The surgery will be closed for staff training Tuesday 20th September between 1.00pm and 6.30pm.
For URGENT MEDICAL attention, please contact 01522 516871. In the event of Serious Medical EMERGENCY, call 999. You can also visit the Walk In Centre, Monks Road, Lincoln and the Minor Injury Unit at Sleaford Medical Centre.
Please note; Sleaford Medical Group is not an NHS Walk-In Centre for general Doctors' appointments. This service is only for minor injuries to relieve pressure on Accident and Emergency Departments.
CLOSED TIMES OUTSIDE OF USUAL PROVISION
The surgery will be closed for staff training on the following Tuesday afternoons between 1.00pm and 6.30pm.
Tuesday 21st February 2017
Tuesday 21st March 2017
Tuesday 25th April 2017
Tuesday 16th May 2017
Tuesday 20th June 2017
For URGENT MEDICAL attention, please contact 01522 516871. In the event of Serious Medical EMERGENCY, call 999. You can also visit the Walk In Centre, Monks Road, Lincoln and the Minor Injury Unit at Sleaford Medical Centre..
SMS TEXT MESSAGE SERVICE
Please pop into the surgery to sign up for the SMS service. You will then receive a text message reminder the day before your appointment.
ONLINE SERVICES - BOOK ~ VIEW ~ RENEW
You must sign up to access these services, please visit the surgery with photo ID to be issued with your username and password. Please allow at least 24 hours before attempting to log into your record.
ONLINE REPEAT PRESCRIPTION SERVICE
Please note, if you order a repeat prescription between 5pm Friday and 8.30am Monday you still need to allow 2 full wording days before your prescription is ready.
MANAGE YOUR APPOINTMENTS
You can now view, book and cancel your appointments through this website. You are now able to manage your appointments quickly and easily wherever you are, 24 hours a day, 365 days a year.
VIEW YOUR GP RECORD
Patients can now access a basic summary of their medical records to include allergies and any adverse reactions along with any recently prescribed medications
Click below to access your online record - you must have registered at Church Walk Surgery first.